Job Description
Join Our Team as a Patient Support Contact Centre Team Leader!
Please make an application promptly if you are a good match for this role due to high levels of interest.
Are you a natural leader with a passion for providing exceptional customer experiences? Leightons Opticians and Hearing Care is looking for a dynamic individual to join our team as a Patient Support Contact Centre Team Leader. This is a full time, hybrid role with the office based in Southampton. This is an exciting new role for anyone who has a passion for leading a team and has what it takes to support a contact centre team.
Why Leightons?
At Leightons, we're committed to improving the lives of our patients through superior eye and hearing care. As a Patient Support Contact Centre Team Leader, you'll play a crucial role in supervising, supporting, and guiding our team of patient support advisors within our contact centre.
Some of what you'll do:
- Lead, motivate, and supervise a team to ensure exceptional customer experiences.
- Set performance targets and provide ongoing support and coaching.
- Oversee day-to-day contact centre operations, ensuring timely resolution of inquiries and issues.
- Train new team members and identify opportunities for skill development.
- Track key performance metrics and implement strategies for improvement.
- Handle escalated customer inquiries or complaints
- Resolve complex issues promptly and professionally.
- Lead employee engagement duties such as team meetings, huddles
- Address any performance gaps and be responsible for sickness or absence return to work meetings.
What We're Looking For:
- Strong communication, problem-solving, and decision-making skills.
- Familiarity with contact centre software and CRM systems.
- Proficiency in using contact centre software and CRM/Practice Management systems.
- Resilience to work in a fast-paced environment with changing priorities.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
- Volunteering days to give back to the community.
Join Our Team:
If you're ready to take your leadership skills to the next level and make a difference in the lives of our patients, apply now to become a Patient Support Contact Centre Team Leader at Leightons Opticians and Hearing Care. Don't miss this opportunity to be part of a dynamic team dedicated to excellence in eye and hearing care. Apply today!
We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).