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Job Description
Portal Administrator / Scheduler - Newcastle upon Tyne
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Portal Administrator / Scheduler located at our office in Newcastle upon Tyne.
Basic Salary - £26,000 per annum
Pension, Life Assurance & much more. - Please see our generous remuneration packages below
Marlowe Fire & Security's Portal Administrator / Scheduler's
Play an essential role in providing an effective and professional service to our customers, acting as a single point of contact for our customers whilst providing excellent customer support. Whilst efficiently and profitably scheduling and dispatching service and maintenance engineers in order to complete correcting and preventative maintenance visits in line with customer requirements and industry standards.
The role requires a proactive approach and excellent personal interaction with both internal and external customers.
- Monitor client portal ensuring all information is up to date in line with specific customer instructions
- Update our in house system, portals, adding jobs and scheduling attendance
- Familiarity of using an in house, external systems and databases - Cash4Windows (C4W) would be a significant advantage, but not mandatory
- Scheduling all work in line with Service Level Agreements (SLA's)
- Proactively monitor engineer's activity to ensure that you touch base with all your engineer's daily, ensuring early dispatch and attendance of first job's, monitor throughout the day to ensure job completion
- Booking of works with sites in accordance with customer and site requirements
- Processing of orders to ensure all work is carried out in time to allow invoice to be created
- Management of customer queries and complaints through to completion
- Compare data from the customer's database and our database to ensure both systems are aligned
- Escalate any potential problems to management
Who We're Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this specific opportunity, we are looking for candidates who offer:
- At least 2 years' experience in a scheduling / planning / coordinating role
- Experience of scheduling field based colleagues, such as engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
- Familiarity of using in house and external systems and databases - Cash4Windows (C4W) would be a significant advantage, but not mandatory
- Excellent administration and computer skills
- Proactive approach to management of workload
- Strong organisational skills
- A Clear communicator
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Basic Salary - upto £26,000 per annum depending on experience
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
- Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
- Alarm Communications acl.uk.com/careers
- Griffin Fire acl.uk.com/careers
- Clymac clymac.co.uk/careers
- FAFS Fire & Security fafsfireandsecurity.com/careers
- MJ Fire fafsfireandsecurity.com/careers
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
- Morgan Fire Protection morganfire.co.uk/recruitment/
- Victory Fire morganfire.co.uk/recruitment/
- Marlowe Smoke Control marlowe-aov.co.uk/careers/
- Hadrian Technology marlowefireandsecurity.com/vacancies/
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.