Job Description
Product Management, London, Full Time, £55,000 - £60,000 / yearJob Description
Together Edenred and Reward Gateway bring a unique and differentiated value proposition at scale to the market, by providing leading end-to-end employee services, from digital employee benefits, employee savings, recognition and rewards programmes, to well-being and corporate social animation solutions.
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With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
Your Role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need a Product Communications Manager to lead on the global communications internally for changes and updates to our products. You will own the channels and content for sharing information related to new releases and enhancements, incidents and general updates as well as general knowledge-sharing. Your mission is to create compelling, engaging and useful information for our internal communities so everyone at every level, in every location of our business, is armed with the information they need to support our mission.
As an experienced Communications Manager, you will have the ability to write communications on technical concepts to a broad audience in a way that is simple and usable. You will be a key part of the Global Product Operations, supporting the Product Operations Manager by owning all communications to the organisation in relation to our products.
What’s In It For Me?
A chance to be part of an extremely well-established, stable and high-growth ‘Unicorn’ SaaS company with a Glassdoor employer rating of 4.9 out of 5.
Over 50 benefits in our employee benefits package including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our RG Work Modes Guides detail how and why this is so much more effective in person.
- Build a strategy for effective internal communications on our product, strategy and roadmap(s) to drive up knowledge and awareness of our strategy, product developments and other key initiatives across the Global Product and Engineering Teams
- Develop and be responsible for a global multi-channel communications plan to keep regions, countries and other collaborators informed about product strategy, developments, processes and priorities (e.g. events, long and short-form content, presentations, videos etc.)
- Review existing communications and optimise for improved engagement and knowledge-sharing as well as for scale
- Develop engaging communications to keep the business informed about updates to our platform and modules
- Own internal product channels, including blogs, monthly virtual meets and others as identified
- Drive up engagement with internal communications raising awareness of our product developments
- Write accurate, well-organised, consistent, and highly effective content for new and updated features of our service in the appropriate forms (flow charts, tutorials, videos etc.)
- Prepare communications for incidents and major changes to our products
- Expert in producing multi-form communications for tech/SAAS products
- Proven experience crafting communication strategies and plan to increase engagement
- Ability to write communications on technical concepts to a broad audience in a way that is simple and usable
- Experience working across multiple teams e.g., training, engineering, account management, success teams & third parties.
- Excellent writing skills, ability to succinctly articulate key points
- Persuasive writing skills, the ability to reflect technical accuracy required
- Develop knowledge of the Reward Gateway platform, associated modules and partner products
- Analytical and improvement mindset to measure success and impact of internal comms and how it relates to the success of our products
- An established team player with experience working well remotely within geographically distributed teams
- Technical acumen
- Telephone call with a member of the Talent Acquisition Team
- Virtual or in-person interview with Director of Product Ops and Chief Product Officer
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg .
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