Job Description
About the Company: Our client is a leading technology provider for the hospitality sector in the UK. We offer a range of services designed to help businesses thrive, including mobile ordering apps and web-based platforms for customer engagement through loyalty programs and reservations. About the Role: We are seeking a Production Operations Engineer to join our Prodops team and contribute to the operational excellence and stability of our services. The ideal candidate will have a strong background in application or web services, with experience in support, delivery, or operations roles. They will be a self-starter with a passion for technology and problem-solving, possessing excellent analytical skills and the ability to thrive in an autonomous environment. Responsibilities: Building and maintaining collaborative relationships with Development, Platform, and Devops teams to ensure a responsive and knowledgeable service that maintains high performance and service levels, identifying and addressing issues and trends early. Owning and continuously enhancing incident triage processes, logging, monitoring, and alerting frameworks, dashboards, status pages, and reporting. Reducing toil through automation, tooling, and documentation. Managing capacity analytics and demand. Bringing expertise and a practical approach to problem-solving, simplifying complex issues. Participating in On-Call cover and Incident Response. Upholding key Service Level Objectives (SLOs) for availability, performance, and early detection. Playing a key role in reducing technical debt. Qualifications: A minimum of 2 years of experience in supporting or operating production environments. Required Skills: Experience with modern monitoring and logging tools for data gathering, retrieval, and event correlation. Proficiency in scripting and data access using PowerShell, T-SQL, and AtlasDB Compass / MQL. Comfort with complex provisioning and deployment scenarios. Strong collaboration skills, organizational abilities, and reliability. The ability to understand the bigger picture, representing operational and customer impacts in technical debt prioritization. Preferred Skills: Experience working for a Managed Services Provider (MSP) or with multi-tenanted technology stacks. Experience with cloud and on-premises data-centric web infrastructure. Hands-on experience with Azure, MongoDB / AtlasDB, and SQL Server.