Job Description
Uniting the expertise and capabilities of Ashfield and Huntsworth Health, Inizio has just been launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' business challenges into opportunities.
We are a team of 10,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures.
Reporting to the Order To Cash Global Process Owner, this is a global Project Finance Team Lead role within the Finance Shared Services Centre (FSSC). Hybrid working arrangements are in place.
Role Responsibilities
- Participate in strategic continuous improvement initiatives in the organization, achieving identified goals (financial, process or talent)
- Manage the handover of processes between SSC team and local finance teams through Standard Operating Procedures (SOPs) documentation, knowledge capture and knowledge transfer.
- Lead the creation of accurate client invoices in compliance with contract terms and billing schedule.
- Responsible for driving transactional process standardization through implementation of best practices, systems, and policies.
- Ensure all team processes are fully documented, process exceptions minimised and that standard operating procedures are assigned an owner and regularly reviewed to remain up to date
- Meet monthly & quarterly close calendar deadlines to ensure all billing is processed in a timely manner.
- Review reconciliation activity on client accounts to understand historical invoicing against modifications of a contract.
- Mentor new team members during on-boarding process.
- Drive collaboration with cross-functional teams to support the order-to-cash process.
- Review and enforce Service Level Agreements (SLAs)
- Meet & exceed Key Performance Indicators (KPIs) & other performance metrics
- Promptly respond to information requests from internal and external stakeholders and act as a coordination point for internal and external audits, controls testing and year end audit procedures.
- Ensures compliance (SOX or otherwise) of the OTC function, including identifying and managing fraud risks, ensuring segregation of duties, facilitating audits, and reviewing the occurrence of non-standardized processes and activities
- Support a culture of high performance and collaboration with all stakeholders.
- Manage the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counselling, feedback, and guidance, and ensuring that all policies are understood and adhered to
- Perform other duties as directed.
What do you bring to the Role?
- Strong customer service focus with commitment to building professional, responsive, and effective relationships.
- Enthusiastic and pro-active approach; fosters collaborative working relationships in all situations.
- Ability to solve problems and think creatively – capacity to provide pragmatic solutions and have the drive to see these through to a successful conclusion.
- End to end Order to Cash & Project Finance process experience.
- Flexible and willing to work in a “hands on” manner to ensure that all tasks are achieved by the team on a timely basis.
- Possesses the ability to identify opportunities for process improvements
- Deliver tasks in a professional and organised way, responsive to priorities.
- Able to assimilate large amounts of information quickly and interested in rapid learning.
- Ability to handle change effectively and deal with ambiguity.
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