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Job Description
Spherical Search have partnered up with a well-known Analytical Services/CRO company who specialise in the inhalation and nasal drug delivery space, working with a range of pharmaceutical companies and drug delivery device developers.
My client is currently looking for a Project Manager to work at their Cwmbran site. This would be a hybrid role with the option to work from home some days.
ROLE OVERVIEW
- To manage the delivery of the revenue generating portfolio of work for our customers, internally and externally efficiently and effectively.
- Forming temporary teams within the company to bring about the successful completion of defined deliverables for our customers
- To manage and support the delivery of internal and research/development projects as required when part of the active portfolio
- Maintain and improve project management processes, supporting or leading their establishment and development as required
- Work closely with project teams to align timelines, ensure deliverables are achieved, provide excellent customer service and customer-experience when working with us
- Lead the technical teams to deliver on their commitments within the timeframes/budgets identified, limiting the impact of scope-creep and additional costs/wastes
- Manage customer complaints, issues or challenges robustly, swiftly and decisively, seeking senior support if required in a timely manner
- Liaise with other department leaders to define, prioritise, and progress projects, supporting effective resource deployment
- Forecast and report accurate financials for client accounts
- Effective communication of all projects to all required parties, including internal stakeholders, resource managers, customers, suppliers and senior leadership
- To enhance the reputation of the company continuously
JOB DETAILS / RESPONSIBILITIES
- Job descriptions cover approximately 85% of a role, and are not an exhaustive list of responsibilities and duties. You are expected to carry out other activities that are within reasonable scope of the role.
- BASICS
- Always promote company’s best interests by the positive and effective manner in which you perform your duties
- Maintain an up to date training record and submit to your line manager at least every 6 months for review, making updates and amendments as necessary
- Read and Understand all assigned SOPs via the QMS system in the timeframe specified
- Ensure confidential information pertaining to the company is not divulged to 3rd parties without appropriate legal framework or permission.
- Use of IT equipment (e.g. phones, laptops, etc.) is in line with the appropriate company policies.
PROJECT MANAGEMENT RESPONSIBILITIES
- Leading the planning, implementation, and delivery of projects within the company portfolio
- Working with resource leaders (Heads of Department/Principal Scientists) to form project teams and manage the resources for delivery
- Planning and scheduling project delivery timelines and expectations with customers
- Ensuring deliverables meet the required specification and quality definitions within the contract
- Ensuring project management processes, systems and expectation are fully complied with in the project lifecycle demonstrating full oversight and control of a programme (e.g. decision logs, meeting minutes, invoicing, deliverables entries, SAP interactions)
- Managing changes in scope of a project diligently and swiftly, preparing documentations, communication and ensuring the customer relationship is enhanced through diligent changemanagement practices
- Tracking of project performance and taking corrective actions needed (e.g., deliverables, onboarding, etc.)
- Managing client relationships in line with our values, while ensuring positive customer-experience is conserved
- Evaluating project outcomes and measurement of successes, supporting the advancement
PEOPLE
- To inspire all departmental team members by personal example and good work ethic, ensuring alignment to the work being conducted to the values, vision and core strategy
- Accountable for ensuring training plans are followed
- Ensuring absences are logged and tracked in the system and are not in conflict with any other team members or key events
- Accountable and responsible for ensuring adequate resource levels are available vs. the portfolio, recruiting new team members as required
SCIENCE & RESEARCH
- Participate in any relevant conferences and training packages to enhance technical understanding
- Act as a PM for R&D projects when accepted as part of our active portfolio, working with internal stakeholders to deliver non-revenue generating deliverables
QUALITY & REGULATORY COMPLIANCE
- Ensure all assigned Standard Operating Procedures (SOPs) are read and understood within the requested timeframe, seeking clarification on any points not understood or that can be executed practicably immediately
- Contribute to the authoring of SOPs and Business Operating Procedures (BOPs) as required
- Review and approve SOPs and BOPs for areas you and your group are involved in
- Ensure periodic reviews are conducted in timely manners and are not delayed
- Ensure your training record is up to date and complete at all times (audit ready)
CONTINUOUS IMPROVEMENT
- To identify inefficiencies and improvements in workflows, processes and systems honestly and promptly
- To complete improvement projects on-time, to-track and in-full, where assigned
CUSTOMERS & SERVICE
- To seek to reduce cost and waste whenever possible
- To coordinate and host on site client visits and teleconferences
- Attend any offsite meetings/conferences deemed necessary
- Ensuring the on-time and in-full completion of revenue generating tasks wherever possible including mitigating challenges effectively
- Ensuring you communicate plan changes/challenges quickly to relevant stakeholders
- Ensuring excellent client relationships are maintained or enhanced as projects and work progresses
- Communicating issues on projects and programs immediately to project team and customers if required (ensuring unsanctioned or unapproved work does not continue)
- Ensuring work being conducted by the team is within scope of the current contract
- Ensuring work outside of the current contracts is not progressed without customer/senior management approval and captured in change orders as required
- Lead by example, treating our customers ethically, with respect and demonstrating exemplar levels of honesty and integrity with the work we do
- Manage our customers’ expectations realistically and ensure commitments are honoured, communicating expediently when they cannot be
- Ensure project review meetings are held at an appropriate time across the duration of the project, with the appropriate key stakeholders in attendance
HEALTH SAFETY & THE ENVIRONMENT
Ensure any accidents are logged correctly (accident book or EHStar) and promptly.
SYSTEMS AND PROCESSES
- Ensure systems and processes are fit for use always, challenging and improving if necessary, supporting the properly managed change/improvement process
- Responsible and accountable for ensuring you follow all defined systems and processes completely, adhering to process steps and requirements
- Ensure issues with IT systems are logged with a ticket. Do not allow issues to continue without resolution
- Drive adherence to recognised revenue and invoicing commitments each month in order to meet targets as closely as possible
- Ensure invoicing and reporting of financial figures is accurate and compliant to relevant guidelines
- Understand and adhere to financial regulations and processes as they pertain to your work
CAPABILITIES & TECHNOLOGY
- Ensure excellent levels of housekeeping to ensure standards are maintained after you have conducted work in those areas
- Ensure issues, problems or improvements with the use of the facilities is communicated to the Operations Coordination group promptly, supporting improvements if necessary
ROLE CONTEXT
COMMUNICATION & COLLABORATION
To ensure good communication and collaboration with all other groups on:
- Resource management and planning
- Health, Safety and Environmental concerns
- Training and Personal development
- Business Development and new opportunities and clients
- With customers on how their programs are progressing and supporting prompt issue resolution
- Managing and sharing the facilities and capabilities
EDUCATION & QUALIFICATION
Preferably a degree in a science, pharmacy or relevant discipline of grade 2.1 or above
Preferably Project Management qualification (APM, Prince 2 or equivalent)
SKILLS & EXPERIENCE
- Proven project management experience of a minimum of 1 year and willingness to work collaboratively to achieve results
- Demonstrated proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasks
- Excellent customer related experience and client facing skills
- Ability to communicate and work with personnel of all levels, internally and externally
- Proven flexibility in adjusting to a rapidly evolving workload and remaining calm under pressure
- Displays adherence to and promotion of the company values at all times