Job Description
???? Join Our Dynamic Team at Davies! ????
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
???? Valued and Supported:
You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.
????Perks Galore!:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it!
???? Time Off:
Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered.
???? Learning Opportunities:
Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.
Key Responsibilities:
????Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.
????????Customer-Centric Approach: Interact with clients and customers professionally, ensuring fairness and empathy.
????Effective Supplier Collaboration: Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.
Quality Workmanship: Produce high-quality work aligned with internal processes and guidelines.
????Authority Levels Adherence: Operate within approved authority levels for decision-making.
????Regulatory Compliance: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).
????Self-Development: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.
????Positive Team Player: Contribute to a great team culture.
Measured by:
????SLA Performance Data Analysis: This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.
????Client Audit and Feedback of Specific Cases: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.
???? Internal QA Audit: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.
???????? No Regulatory / Process Breaches: Compliance with regulations and adherence to processes are critical. Let’s keep those breaches at bay!
????Completed PDR Forms, Competency Reviews: Performance Development Review (PDR) forms and competency reviews help track individual growth.
????Team Performance and Feedback: Collaborating effectively and providing constructive feedback contribute to team success
Skills and Experience We Value:
????Property Claims Handling: Prior experience in managing property claims is essential.
????Customer Service Excellence: Strong communication skills for client satisfaction.
????Regulatory Awareness: Familiarity with relevant guidelines.
????Interpersonal Skills: Ability to connect with diverse stakeholders.
Time Management and Organization: Proven ability to meet deadlines.
????Self-Motivation: Drive for continuous self-improvement.
Effective Communication: Proficiency in written and verbal communication.
????IT Savvy: Comfort with technology and software tools.
????Problem-Solving Aptitude: Analytical thinking for practical solutions.
Our values:
????Dynamic: We adapt swiftly to change, always looking ahead.
????Innovative: Solution-focused, with an entrepreneurial mindset.
????Succeed together: We succeed together, valuing diverse perspectives.
????Connected: United under one mission, making a difference.
We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.