Job Description
Job Description
🌟 Join Our Dynamic Team at Davies! 🌟
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
🤝 Valued and Supported:
You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.
🛍️Perks Galore!:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it!
🌴 Time Off:
Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered.
📚 Learning Opportunities:
Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.
Key Responsibilities:
📈Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.
🤝🏽Customer-Centric Approach: Interact with clients and customers professionally, ensuring fairness and empathy.
💼Effective Supplier Collaboration: Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.
✨Quality Workmanship: Produce high-quality work aligned with internal processes and guidelines.
🔍Authority Levels Adherence: Operate within approved authority levels for decision-making.
📜Regulatory Compliance: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).
🌱Self-Development: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.
🙌Positive Team Player: Contribute to a great team culture.
Measured by:
📊SLA Performance Data Analysis: This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.
🕵️♂️Client Audit and Feedback of Specific Cases: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.
🔍 Internal QA Audit: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.
🚫🔍 No Regulatory / Process Breaches: Compliance with regulations and adherence to processes are critical. Let’s keep those breaches at bay!
📝Completed PDR Forms, Competency Reviews: Performance Development Review (PDR) forms and competency reviews help track individual growth.
👥Team Performance and Feedback: Collaborating effectively and providing constructive feedback contribute to team success
Skills and Experience We Value:
🏡Property Claims Handling: Prior experience in managing property claims is essential.
📞Customer Service Excellence: Strong communication skills for client satisfaction.
📊Regulatory Awareness: Familiarity with relevant guidelines.
👥Interpersonal Skills: Ability to connect with diverse stakeholders.
⏰Time Management and Organization: Proven ability to meet deadlines.
🚀Self-Motivation: Drive for continuous self-improvement.
✍️Effective Communication: Proficiency in written and verbal communication.
💻IT Savvy: Comfort with technology and software tools.
🧩Problem-Solving Aptitude: Analytical thinking for practical solutions.
Our values:
💿Dynamic: We adapt swiftly to change, always looking ahead.
💿Innovative: Solution-focused, with an entrepreneurial mindset.
💿Succeed together: We succeed together, valuing diverse perspectives.
💿Connected: United under one mission, making a difference.
We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.