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Job Description
Job Description
Property Manager
The role aims to deliver on-site lettings and property management services for vibrant build-to-rent residential developments in the Thames Valley. The Cavalry encompasses a total of 220 apartments spread across two schemes. Key responsibilities include being the primary contact from initial enquiry to resident move-in, maintaining high standards of customer service, and fostering a sense of community within the development.
Key Responsibilities:
- Ensure the continuous presentation and appeal of communal areas and available apartments for prospective tenants.
- Coach, train, develop, and engage with site team members.
- Report building issues to the relevant team member promptly.
- Communicate important information clearly using appropriate channels.
- Handle rental enquiries, conduct viewings, and negotiate offers.
- Conduct applicant vetting in line with Savills procedures.
- Process offers and complete all tenancy documentation accurately.
- Deliver exceptional customer service to residents.
- Organize and oversee tenant services both externally and internally.
- Maintain up-to-date resident communication through various channels, including social media.
- Foster a sense of community through effective communication, events, and innovative initiatives.
- Act as the first point of contact alongside the RSM for residents reporting maintenance issues or other requests.
- Coordinate all contractor appointments and defect warranty repairs, ensuring service levels are met.
- Conduct regular inspections of communal areas and apartments.
- Organize minor works between tenancies to uphold the apartments' presentation standards.
- Complete check-in and check-out reports, including determining deposit returns.
- Support the RSM in ensuring compliance with health and safety statutory requirements across the development.
- Perform other duties as reasonably required from time to time.
Skills, Knowledge, and Experience:
- Strong background in customer service.
- Positive and proactive attitude.
- Common sense approach to problem-solving.
- Ability to make informed decisions quickly.
- Outgoing, warm, and approachable demeanor.
- Organized, detail-oriented, and perseverant.
- Excellent written and verbal communication skills.
- Proficient in IT and social media.
- Sound financial management abilities.
- Working Hours: 40 hours per week, spread across 5 days over 7.
- Salary: £32,000 with up to a 10% discretionary bonus.