Job Description
Multifunctional Property Manager
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Every Property Manager will have their own portfolio, which may include a single building. In this role, your duties will be to oversee all aspects of operations, tenant relationships, and community management. The PM will be responsible for guiding tenants through every step of their journey. The PM will take responsibility for ensuring tenant satisfaction and will act as the primary representative throughout the tenant's journey. You will collaborate with other colleagues and external companies to provide services, and will be the main point of contact for tenants.
Critical numbers
- occupancy
- conversion rate Viewing to Booking
- renewals
- Ask Nicely score (NPS)
- Online reviews per building
- time until a maintenance ticket is closed.
- time to release deposit
Weekly Reporting numbers
- Points and suggestions for improvements
- Issues - compliance, damage, delays, H&S and Handover Statuses
- The annual budgets and projecting Monthly budgets for cleaning, landscaping, and PPM reporting if an oversee is foreseen.
Responsibilities Lettings
- You will be responsible for the letting’s inbox, to set up viewings.
- Process: insert the data on Arthur and on Goodlord
- You will work with the renewal team member to generate renewals.
- You will have the best knowledge regarding each unit, the PM will advise the Head of Lettings about individual pricing.
Responsibilities Operations
- You will coordinate and instruct the tenants regarding the check in.
- Complaint issues will be handled by you.
- You will have the contact details of crucial facility companies (for example elevators) to react fast in case a big maintenance issue in the building occurs.
- Deposit ASAP once all costs (if there are any) are gathered and agreed by the tenant.
- Inspection at the building to detect maintenance / cleaning issues.
Responsibilities Community
- Work with all tenants, getting to know them personally, and making them feel at home.
- Local community events within the existing building conditions.
- Social interactions within the building.
If this is of interest please apply today or contact me on emmab@gkrinternational.com