Job Description
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Propositions CX Delivery Manager
Location: London, Speechmark + Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri
Duration: 12 month FTC
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
The Mobile Propositions team is focused on rapidly growing Vodafone's market share by bringing to market innovative, customer orientated propositions that embody our challenger spirit.
What you'll do
The Propositions Customer Experience Delivery Manager will be responsible for delivering the Mobile Marketing CX roadmap and enhancing our current product experience, defining the proposition specification to exacting standards and delivering an exceptional e2e customer experience. The products that will fall within this remit are across a selection of areas including the SIMO, Handset and Mobile Broadband range.
- Deliver the Mobile Propositions CX roadmap for Vodafone UK - delivering improvements and enhancements to our existing propositions
- Obsess over how our products perform for our customers and how they effect key business targets such as churn.
- Deliver the CX proposition and product mobile roadmap, including driving key investment and prioritisation choices with wider business stake holders.
- Understand and be a strong voice to shape the desired Customer experience journeys including a strong digital first mindset for any new enhancements you will be leading, working in collaboration with our dedicated ecommerce team.
- Lead on the full E2E delivery of your proposition. This includes driving key partners to ensure a flawless execution from a technical and commercial point of view.
Who you are
- Understanding of the Consumer Mobile market, ideally having worked within a proposition and/or product role
- Exceptional influencing skills and cross functional working ability
- Track record of insight-led delivery, including a flawless execution record where you put the customer at the heart of the change
- Experience delivering multi-area impacting change projects, with proven benefits delivery record
- Ability to champion the voice of your customer within the business to drive effective decision making
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.