Job Description
Role Purpose
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Working together to create epic community pubs & provide great hospitality experiences
Maximising business opportunities through supporting our Publicans and Management Partners
Delivering the everyday brilliantly; simply providing great service via phone/email/e-queries as well as face to face
Accountabilities
Using specialist department and industry knowledge, aim to convert customer queries into solutions with right first-time approach i.e. orders, property & repairs, technical services, delivery & distribution queries and advice
Giving brilliant service and meeting customer expectations, whilst keeping to departmental objectives
Develop a deep understanding of our pubs, Publicans, Management Partners and our People
Identify customer needs and deliver the best solution in line with business ways of working
Proudly and confidently communicate all things Punch
Add your personality into your role!
Contribute to our wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables
Demonstrate a proactive approach to your own personal development, taking ownership and working on development areas
Liaise effectively with others and utilise information and knowledge in order to reach the best solution
Meet our business challenges by working on other activities if required
Key Relationships
Field Operations
Property
Marketing
Internal Support Teams
Suppliers
Wider Business Support team
Person Specification – Technical Competencies/Professional expertise
Customer focused – Ability to listen and respond to customers providing a quality service
Effective working Relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment
Problem solving and decision Making abilities
Communicating and influencing - Ability to communicate with personality on the telephone and in writing
Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems
6-month fixed term contract
Monday – Friday
Working hours: 9am – 5pm
Benefits
Competitive salary
Performance Bonus
Company Sick Pay
Company Pension
25 Days Holiday, plus the option to buy and sell
On-site subsidised restaurant
On-site Training Academy
Health and Wellbeing Suite
Retail and Leisure Discount Scheme
Employee Assistant Programme
Internal self-development training programme, STRIVE Academy
Free car parking
plus much more!