Job Description
At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.
What you will do as a Release Manager & QA Lead
Your main responsibility will be to assist our team in delivering high-quality products. You will be in charge of carrying out our standard release schedule which takes place every Tuesday. Additionally, you will collaborate with various teams to guarantee that each release is executed seamlessly and free of any defects or regressions.
Key Responsibilities:
- Manage the release process, ensuring that all software releases are delivered on time and meet quality standards.
- Coordinate with cross-functional teams, including the Product team, development/engineering, and QA, to plan and execute releases.
- Develop and implement release strategies, including testing and deployment plans.
- Define and enforce quality standards, including the establishment of test processes and best practices.
- Perform manual QA tasks and lead and mentor our small team of QA engineers and manual testers, helping to develop robust test plans.
- Collaborate with stakeholders to prioritize and address issues and bugs.
- Monitor and report on release progress, identifying risks and taking appropriate actions to mitigate them.
- This is a high-impact role. You'll help define how our team thinks about quality and QA. You'll be encouraged to think outside the box, propose changes, and try new things.