Job Description
Manchester-based QASSS, a UK resolution services provider to the home improvement and renewable energy sectors, has announced the appointment of Marie Dwyer as customer experience manager.
Marie will be responsible for building a new team which will resolve customer disputes on behalf of a new, high-profile retailer within the home improvement sector.
Familiar with managing high-level customer service issues across multiple home improvement departments in her former role at John Lewis, Marie brings to QASSS a wealth of experience in building customer service excellence. Utilising this human-first approach, she will create a 7-day operation complaint resolution service that manages communications between the retailer and its clients to resolve disputes with speed and accuracy.
Commenting on her appointment, Marie said: “To have the support of QASSS to head up this new venture for such a well-renowned retailer is incredibly exciting. I look forward to guiding the team through early and effective dispute resolution strategies, and in doing so, eventually expanding the number of respected home improvement brands to the QASSS portfolio.”
Ciarán Harkin, managing director of QASSS, said: “It was clear from the outset that Marie’s skillset and human-first approach echoed our core values. Her experience and knowledge of how to avoid claim escalation makes her the perfect candidate to build this new team, and ultimately, support the acceleration of our core service offering.”
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