Quality Customer Care Manager Job In London

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Quality Customer Care Manager - Pendragon Group
  • London, England, United Kingdom
  • via Talent.com (O)
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Job Description

Quality Customer Care Manager

BMW, Tyneside

Salary of £30,000 with £5,000 bonus, pension, critical illness, life assurance, family health care, 25 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people and the opportunity to thrive in your career?

Here at Pendragon, we’re going through an exciting period of transformation and we’re looking for a customer-focused individual to embrace this brand-new challenge as a Quality Customer Care Manager.

As a Quality Customer Care Manager, you’ll play a key part within one of our prestige BMW retailers, working with one of the best brands in the business and supported by our experienced leaders.

You will be the primary point of contact for customer care, adeptly managing and resolving complaints across all departments. By proactively seeking customer feedback, you’ll streamline the complaint resolution processes to optimise efficiency and ensure we’re providing unparalleled customer experiences.

If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:

Your Journey as a Quality Customer Care Manager:

  • Creating exceptional experiences for our customers, providing personalised solutions and building lasting relationships to ensure excellence at every point of interaction
  • Proactively monitor and analyse customer feedback and trends, utilising this information to shape our processes for ongoing improvement
  • Foster a culture of continuous improvement by Identifying gaps and opportunities for improvement within existing processes and systems
  • Devise strategic measures and reports to amplify customer satisfaction, considering feedback and data insights to drive positive outcomes and elevate the customer experience

    • Are You Ready to Embrace the Challenge? We’re looking for someone who has:

  • Experience of expertly managing customer complaints within a premium automotive/retail environment
  • Excellent interpersonal skills with the ability to effortlessly build trust and rapport whilst managing conflict and complaints
  • Ability to work collaboratively in a cross-functional environment, contributing positively to shared objectives
  • Confidence to meet the required standards for providing fair and transparent advice to our customers, using your understanding of legal acts which regulate issues of consumer rights protection and commercial transactions
  • Passion for our industry, the people who work in it and the people we serve 

    • At Pendragon, Together, We’re Unstoppable:

    Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. 

    Embrace the Gift of Movement:

    We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.

    Apply Now
    • Sep 20, 2024
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