Job Description
Job summary BPAS is an independent healthcare charity that has been advocating and caring for women and couples for over 55 years, supporting over 100,000 women annually across more than 50 healthcare clinics nationwide.Following significant organisational change and the establishment of a new Executive Leadership structure, we are looking for a Quality & Patient Experience Lead to join the Senior Operational Team.In this role, you will play a central role in delivering robust clinical leadership and ensuring the effective and efficient provisionof services to both clinical users and patients.As the Quality & Patient Experience Lead, you will be involved in direct line management of the Quality Matrons and the Patient Experience Manager, guiding them in setting objectives, monitoring performance, and addressing development needs. You will act as a deputy to the Deputy Chief of Nursing & Midwifery when required, providing operational and clinical leadership across the Directorate. Your role involves fostering a learning environment, leading performance and quality review programmes, and supporting the implementation of clinical quality and regulatory standards.Working from home with travel required to our Head Office in Leamington Spa and BPAS units when required. This is for 36 hours per week over Monday to Friday. Main duties of the job Lead and participate in performance, quality, and safety reviews, ensuring care is delivered by skilled staff while addressing Nursing Quality metrics, priorities, and KPIsAct as deputy to the Deputy Chief of Nursing& Midwifery when requiredOffer clinical leadership by serving as aprofessional and visible role model for all nursing, midwifery, and Advanced Clinical Practitioner(ACP) staffOversee investigations into complaints, incidents, and safeguarding, collaborating to implement follow-up actions and learning outcomesIdentifyand pursue opportunities for change that enhance clinical practice, leading toimprovements in quality and efficiency within the functionParticipate in relevant research and developmentactivity within and external to ensure the engagement of all nurses and alliedhealth professionalsAbout YouWe are seeking a registered healthcare professional with active NMC or HCPC registration. You'll be educated with a masters degree or equivalent experience, complemented by substantial senior managerial experience, ideally within womens healthcare. You should possess a strong track record in managing quality governance, leading change, and delivering services that align with both national and local standards. Your leadership will be characterised by compassion, effective communication, and a commitment to service improvement. About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.Working with us:Alongside a supportive and friendly working environment, BPAS has generous benefits:Life assurance cover at 3 times salary34 days annual leave per year A defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks. Job description Job responsibilities A full job description and terms and conditions can be found on the right hand side of the page under supporting documents. They are available for you to download and review.Further Information:Location: Hybrid - home working with travel required to Head Office in Leamington Spa and other BPAS units as required.Salary: Approximate £55,000 - £62,000 per annum depending on skills and experienceHours: 36 per week Monday to FridayInterested so far? Don't delay, apply today!The Small Print: All applicants must be pro-choice.References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification General Essential What are your views on abortion? How do you feel about patients returning multiple times for abortion care? What does Values Driven Leadership mean to you and how has this shaped your career to date? Skills and Experience Essential Extensive proven experience working clinically as a senior clinician Understanding of patient engagement and involvement approaches and strategy Experience of successfully managing many services including people and budgetary management Demonstrable experience of successful change management Experience of providing clinical advice to and liaising with, managers and staff at all levels Evidence of engaging in research activities A broad and well developed understanding of nursing and midwifery policy Understanding diversity and equality issues and how they impact on services Supporting Statement Essential Your statement should outline your motivation for applying and what you believe you can bring to the role and if desired, an opportunity to elaborate further on how your skills and experience align with the role description and candidate profile. Qualifications Essential Registered Healthcare Professional with current NMC/HCPC registration - please state PIN Masters degree in healthcare or other relevant subject or evidence of study at this level Management Qualification or equivalent management experience