Job Description
Job title: Quality Team Leader-Contract Support
Location: Warton/Samlesbury
We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
What you'll be doing:
- The provision of a proactive Quality Assurance support solution relating to In-Service activities including the definition and embodiment of effective Quality Planning for all our Support contracts
- Operating as the focal point for all In-Service Customer engagements relating to the Quality of our In-Service products and services. Establishing and maintaining proactive engagements and beneficial collaborations in association with our wide range of internal and external stakeholders
- Effectively managing the timely resolution of all reported Customer quality concerns through; undertaking and overseeing the investigation into all received Customer Complaints and concerns, undertaking effective Root Cause Analysis in order to understand and address associated underlying quality issues, and, overseeing the timely resolution of all identified corrective actions
- Ensuring compliance to company, contractual and regulatory quality requirements is maintained throughout the full development lifecycle
- Managing and delivering to schedule all internal system, process, product, service audits, provision of support to third party and certification audits, as well as, the timely resolution of all identified non-conformances
Your skills and experiences:
Essential
- Experience of working in a customer facing environment
- Good understanding of modern quality practices and techniques including quality management and planning
- Strong IT Literacy
- Proven leadership skills and experience in coaching or mentoring direct reports
Desirable
- Knowledge of quality requirements for aerospace and defence contracts (e.g. EN9100, defence regulations and standards
- Knowledge / experience of the Typhoon, Tornado or Hawk platform would be highly beneficial
Benefits:
You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.
The Contract Support Quality Team:
An exciting opportunity has arisen within BAE Systems Air, Europe & International for a Contract Support Quality Team Leader.
The role resides within the Contract Support Quality team who work in close collaboration with both our Customers and numerous national and international stakeholders in order to provide Quality Assurance expertise and support to our Hawk, Tornado and Typhoon contracts across the globe as well as the development of aircraft support equipment, data and synthetic training devices.
This position will require occasional national and international (KSA) travel in order to work collaboratively with our customers.
Why BAE Systems?
This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
Closing Date: 26th June 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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