Real Time Analyst Job In Birmingham

REAL TIME ANALYST

Closing Date: 22 September 2024

Interview Date: TBC

Location: Selly Park & Erdington Sites,

with occasional travel to shops across the city

Hours: 37.5 per week

Duration: Permanent

Salary: Corporate Band G, £25,875 - £30,181 per year

DBS Requirement: Basic Check

“Happy to talk about flexible working”

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.

Our ICT team are looking for a Real Time Analyst to join their busy team, who will be responsible for monitoring all request flow entering the business, adjusting request allocations driven by real-time trends and supporting operations at our hospice sites and charity shops.

In this exciting new role, you will be the face of the ICT team and will be the warm and welcoming main point of contact., you will be responsible for monitoring field engineers, assigning work them and ensuring adherence to their schedules and priorities. While serving as the primary point of contact for our people, you will use analytical skills to ensure service level targets re being met while identifying shortfalls and recommending improvements.

You will be required to interpret, analyse, read and make recommendations that improve the team’s delivery, looking to reduce overheads and increase customer satisfaction and experience. You will report on key metrics and maintain, update and create information on assets and people.

We’d love to receive your application id this sounds like the role for you. Informal enquiries are encouraged and can be made to Leon Claraway, leon.claraway@biminghamhospice.org.uk

Requirements:

• You will be educated to GCSE standard or equivalent and possess excellent IT skills and experience in Microsoft Office including Word and Excel
• You will have experience in a contact centre environment, and call management and customer care
• You will be proficient in the use of contact centre software (e.g. CRM’s) and have had use of analytic tools
• You will have experience of problem solving, and developing and maintain databases
• You will be an excellent organiser with good report writing skills
• You will be an excellent communicator and be a team player