GBP - GBP
Job Description
Reception Manager Swansea £28,000 plus KPI Bonus Benefits: Free leisure club membership 30% discount on all overnight stays at Village Hotels Up to 40% discount on food and drink at any Village Hotel Excellent training and development Health & Wellbeing platform Discounts and cashback offers on many high street brands A fun, supportive and inclusive work environment
Seeking a dynamic a Reception Manager to lead a dedicated front desk team, ensuring seamless guest experiences and upholding the highest service standards. Ideal candidates bring proven experience in hotel reception management, paired with strong leadership skills to inspire and mentor the team. With a keen eye for detail and a passion for creating memorable guest interactions, the Reception Manager will play a pivotal role in elevating guest satisfaction Reception Manager Ideal Profile: Proven experience in hotel reception management, ideally in branded hotel setting. Excellent leadership skills with the ability to inspire and motivate a team to deliver exceptional guest service. Strong organisational and communication abilities to effectively manage front desk operations and guest inquiries. Attention to detail and a passion for creating welcoming and memorable experiences for guests. Knowledge of hotel reservation systems and proficiency in relevant software. Reception Manager Responsibilities: Oversee day-to-day operations of the reception area, ensuring smooth check-in/check-out processes and efficient handling of guest inquiries. Lead, train, and mentor front desk staff to uphold high service standards and provide personalised assistance to guests. Monitor occupancy levels and room availability, coordinating with housekeeping and other departments to ensure timely room turnover. Implement strategies to enhance the guest experience, such as personalised welcome amenities and efficient resolution of guest concerns. Maintain a professional and welcoming atmosphere in the lobby area, consistently exceeding guest expectations. Collaborate with other hotel departments to coordinate special requests and ensure seamless guest experiences throughout their stay. TPBN1_UKCT