Job Description
Job DescriptionAs part of the role you will take full ownership of the reception and all associated areas ensuring that the reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary. You will be responsible for meeting and greeting guests and visitors and providing assistance where needed.Other responsibilities:To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.Administration including Booking meeting rooms, Taxi Requests, Couriers and management of all post and deliveries.Provide a high level of customer focus to meet the business needs.To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.Where appropriate, reporting of accidents or incidents.Monitor and maintain the back area, ensuring the fire exit is clear of any obstruction. To ensure appropriate escalation to the client is made as soon as possible and as such, not causing a fire hazard.This is a full time position working 40 hours, any 5 over 7 Qualifications We are looking for someone with:Working knowledge of IT with experience in using Microsoft Office SkillsGood interpersonal skills, flexible to work with a range of styles and personalities and according to business demandsExcellent customer service skills as well as organisational skillsStrong efficiency and self-motivated with excellent punctualityOutgoing with a “can do” proactive attitudeBe innovative and provide creativity Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues:Reward, Recognition and OpportunitiesFrasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.Fearless – By October , we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top performers in the company will receive unprecedented bonuses, worth from £50, to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.*subject to terms and conditionsFrasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.Employee WelfareFrasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.What’s next?Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team which will take place onsite and be an opportunity for the team to find out more about you.