Job Description
Job Description
Company Overview
Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.
With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.
Our goal is to become the staffing and services company others aspire to be.
Role Outline
An active participant of the team, who is responsible for managing a busy reception desk. Builds effective working relationships based on task completion and demonstrates patience. Understands what is required of them in their role and how this contributes to department priorities and is responsible for own workload.
Reception Duties (where applicable)
Greets all visitors and employees at Head Office in a warm friendly manner
Responsible for answering all switchboard calls and re-directing appropriately
Responsible for ensuring all messages are communicated to the relevant individual within a timely manner
Responsible for the sorting and distribution of the post
Manages the booking of the Head Office meeting rooms
Books taxis for clients, visitors and employees
Customer Service
Delivers a high level of customer service to both internal and external customers
Develops strong relationships across field support to support the objectives of the team
Interacts with peers in other departments to achieve the overall objectives of the support function
Systems and Process Understanding
Supports the administration function of the field office
Supports the execution of standard processes – including but not limited to payroll, compliance,
visas, overpayments, complaints.
Manages and maintains the input of information into the key systems with a strong focus on data integrity
Responsible for the collection of business-critical data
Can extract key information from the system to support the overall objective of the Field Support team
Core Skills
Able to organise workload and multi task
Able to work under pressure and still maintain a high level of accuracy and attention to detail
High level of communication
Seeks growth and self-improvement
Knowledge, Abilities and Qualifications
Understanding of the principle for providing excellent customer service
English language (verbal and written) as well as local language (if applicable)
Basic use of Microsoft Office
Personal Attributes and Other Requirements
Helpful and willing to support at all times
Acts with integrity at all times – ability to build trust and effective working relationships
Personal accountability and self-reliant
Solution orientated
Results driven
Flexible
Continuous learner