Job Description
About the roleAs a Receptionist for The Belfry Hotel & Resort you will make ityour number one priority to deliver an outstanding, lasting impression to allguests arriving and leaving the resort. No task is too big or small when itcomes to our guests’ needs. As a Receptionist, it will be your role to: Ensure the efficient running of reception on a daily basis Register guests into the hotel and check them out, deposit valuables into Issue guests keys ensuring that the hotel policy is adhered to Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable About you The ideal candidate will have had experience working in a busyguest facing role and is able to stay calm under pressure you will also have: Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest Experience working in a hotel would be preferred but is not necessary Experience working with Opera is preferred but not essential Belfry Benefits Wellness · Discounted gym membership and access to team-led fitness sessions, suchas our Belfry running club · Team social events throughout the year · Belfry-wide wellness programme with external speakers, focusing on‘mind, body & soul’ · The Burnt Chef Project partnership, offering unlimited, fully-fundedcounselling and mental health support · Wagestream access to all employees – track earnings, saving accounts,and access to wages when you want · Healthcare schemes: life assurance, 24-hour GP, health cash-plans · Employee Assistance Programme · The Belfry is committed to the Hotelier’s Charter, demonstrating ourcommitment to our people Showing some appreciation · Long service awards · Additional paid holiday for long service · Reward Vouchers · Free meals on shift in our canteen · Annual Belfry awards · Team appreciation events · Fantastic resort discounts across restaurants, bars, retail, and golf · Bed & Breakfast from £35 per room · Free staff parking · Subsidised taxi service for those who don’t drive · Live-in accommodation for up to 3 months · Relocation bonuses Learning & Development · Excellent training and career opportunities · Internal career pathways programmes · Access to The Belfry Campus Learning · Commitment to developing our team through apprenticeship programmes Making a difference · Belfry ESG committee, dedicated to delivering an environmentallysustainable business · Supporting industry, local and national charities · Pledges made on ‘Make Good Grow’, offering our team’s expertise andsupport to good causes