Job Description
Job summaryIt�s an exciting time as we progress our ten-year vision to become a world leader in trees, inspiring people through education, participation and conservation. It is now more crucial than ever with climate change that we ensure we achieve our net zero ambitions and we engage our visitors with the importance of trees and caring for the environment.Since 1956 the arboretum has been managed by the Forestry Commission and is one of the six districts managed by Forestry England who manages the nation�s forests. Our mission is to connect everyone with them, by creating and caring for our forests for people to enjoy, wildlife to flourish and businesses to grow. We look after more land and more trees than any other organisation in the country cared for by around 1,000 staff and volunteers and enjoyed by over 226 million visits each year.The team are supported by the Friends of Westonbirt Arboretum, an-onsite fundraising and membership charity with over 36,000 members. The arboretum now attracts over 500,000 visitors per year and is the largest pay to enter visitor attraction in Gloucestershire.Job descriptionWork within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.Contribute to providing visitors with a service that exceeds their expectations.Promote a work environment that is positive, productive and practices support and respect between individuals and teams.�Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.Help give information and deal with enquiries from customers in a positive and friendly manner.Ensure the public areas are kept clean and presentable.Assist the events and learning teams in setting up and delivering events and activities.Work with and support volunteers.Welcoming all visitors including school groups, vulnerable adults and children.First aid.Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.Working outdoors in all weather completing manual tasks including maintenance and manual handling.Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.Person specificationEssential Experience of delivering excellent customer service.�Proven ability to work as part of a team.Competent IT user with experience of Microsoft Office packages, the internet and email.A full current driving licence that enables them to drive in the UK.Willingness and ability to work outdoors in all weathers and to carry out manual maintenance tasks.Experience of undertaking cash handling duties.Desirable�Experience of operating electronic admissions or retail till systems.A working knowledge of risk assessments and safe working in an outdoor setting.Experience of working at a visitor attraction in the heritage and or environment sector.Experience of assisting with the delivery of events and activities.Behaviours We'll assess you against these behaviours during the selection process: Delivering at PaceManaging a Quality ServiceWorking TogetherBenefitsAlongside your salary of �24,323, Forestry Commission contributes �7,046 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%