Job Description
Spa Elite has been supporting candidates and clients across the UK and Worldwide for over 18 years. We are an innovative, multi-award-winning recruitment agency that leads the market, specialising in providing temporary therapists to the UK spa, aesthetics, and wellness industries and collaborate with some of the most outstanding spas, luxury hotels and wellness retreats across the UK. We are looking for a proactive and detail-oriented individual to join our team as an Interviewer and Spa Booking Coordinator. In this crucial role, you will be responsible for conducting interviews, assessing candidate suitability, and efficiently coordinating shift bookings to ensure seamless staffing solutions for our valued clients Tasks Key Responsibilities: Conduct comprehensive and engaging interviews with candidates applying for temporary therapist positions within the spa and leisure sector Evaluate candidates' qualifications, skills, experience, and personal attributes to assess their suitability for various client assignments Onboarding therapists onto our Exclusive Temp Booking App Act as the primary point of contact between candidates and clients, providing regular updates on shift assignments and addressing any inquiries or concerns Build strong relationships with candidates, ensuring a thorough understanding of their strengths, preferences and availability Maintain accurate and up-to-date candidate records, ensuring all necessary information is correctly recorded in our internal database Collaborate closely with clients to comprehend their staffing needs, shift requirements and preferences Match suitable candidates to available shifts based on their skills, qualifications, and client specifications Managing all necessary documentation and communication promptly and efficiently Deliver exceptional customer service to candidates and clients, maintaining a professional and positive approach in all interactions Posting temp job alerts via LinkedIn and managing replies from our social channels Requirements What we are looking for… Excellent PC, and typing skills and are confident in using Word, Excel, and CRM systems, as well as mobile and apps, this is essential due to the fast-paced nature of this role Previous experience interviewing is essential Woking within a current or previous recruitment role would be beneficial Working knowledge of the Spa and Wellness industry would be highly desirable Ability to work efficiently under pressure, managing multiple priorities in a fast-paced, deadline-driven environment is essential Passion for sales Driven and motivated to hit individual and team targets Hungry to succeed Initial company training: PLEASE NOTE THAT YOU WILL BE REQUIRED TO ATTEND ONE WEEKS ON-SITE TRAINING WITHIN THE WORCESTERHIRE AREA. If you do not live locally, hotel accommodation will be provided within the week. Ongoing support and training will continue once you are home working. This is a key role in our Spa Elite Temporary Agency Worker Division with the key activities based around interviewing, onboarding, and managing our temporary spa and beauty therapists whilst supporting our vast array of clients across the UK. Spa Elite has revolutionised the industry and how our client's book agency therapists and is the only agency in the UK to exclusively provide our clients with their own temp booking portal, allowing them to manage their own bookings 24/7 day and night, and send shift dates out to our therapists in real-time to via our exclusive Spa Elite App. Key qualities we are looking for: Excellent organisation and communication skills, both written and verbal is essential Outstanding customer service skills Be able to act quickly and decisively Have a positive attitude Attention to detail is vital Excellent phone manor and telephone skills to deal with a broad range of enquiries from candidates and clients Must be confident to deal with last-minute challenges or urgent situations that require a quick resolution Knowledge of the Spa, Aesthetic and Wellness industry would be an advantage Benefits The package on offer and additional details: Competitive basic salary - £25,000 PLUS the following bonuses and commission Performance related - Monthly performance bonus Performance related - Monthly team bonus Performance related - Quarterly team bonus Advertising Packages - 25% Commission per package sold Private Health Care - After successfully completing probation Company Pension Scheme 28 days annual leave (20 days plus Bank Holidays) Celebrate your Birthday with an additional day off Home-based working with remote management and support You will also be required to travel to the Worcestershire area for training and team meetings as and when required Team get-togethers are arranged throughout the year Would you like to work in Spa and Wellness Recruitment, if so, apply today: APPLY TODAY | With your CV profile via this advert. Please note you must be able to drive, have access to a car and be available for initial training in the Worcestershire area for 1 week (accommodation is provided) You should also be willing to travel when required for team gatherings. We look forward to discussing our opportunity with you in more detail. PLEASE NOTE: We will not be able to consider applicants who do not have the legal right to live and work in the UK . Multi Award Winning specialist UK and international recruiter to the world of Spa, Aesthetics, Wellness, Beauty, Fitness, Leisure, Hospitality and Luxury Yachts. We support our UK-based clients in times of staff shortages, holidays, sickness, or extra busy periods. Spa Elite continue to revolutionise how our clients book and manage temp therapist cover and is the only temp agency to provide our clients with a portal allowing them to log on and book cover 24/7 365 and our Elite Therapists also have their own exclusive booking app where they can accept shifts any time of day, manage their diary, and confirm hours worked, all via their app. Established in 2006, Spa Elite have been supporting clients and industry professionals for over 18 years in the UK and Worldwide. Our Client portfolio includes Award Winning Destination Spas, Prestigious Day Spas, Medical Aesthetic Clinics, Wellness Resorts and Retreats, Hotel Chains, Ski Resorts, Golf Resorts, Fitness Spaces.