Job Description
About the Business
At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore
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About our Team
Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all – we're creative problem solvers with an entrepreneurial spirit.
About the Role
In this role, you will be responsible for managing a portfolio of key existing clients in Benelux, Nordics and Southern Europe , across the Energy & Chemicals sector. You’ll be expanding and strengthening the breadth and depth of our relationships, ultimately retaining existing revenue and generating additional growth through upsell and cross-sell activities.
You'll be responsible for:
- Establishing great, long-term customer relationships while capturing high-value growth opportunities.
- Going higher & wider within organisations to connect with new stakeholders and value streams.
- Leading with insight and develop an understanding of customer workflows and customer value.
- Recording client engagement and communication on a CRM.
- Collaborating with all business functions locally and globally to support our go-to-market outreach.
Requirements
- Have a proven track record at managing, retaining, and growing revenue in a DaaS / SaaS / tech environment.
- Able to establish great, long-term customer relationships while capturing high-value growth opportunities.
- Experience going high & wide within organisations you manage and connect with new stakeholders.
- Able to lead with insight and develop an understanding of customer workflows and customer value.
- Able to maintain high-quality customer engagement through phone, email, social media. Able to visit clients and should be travelling to targeted clients each month.
- Experience with client engagement and communication on a CRM.
- Able to collaborate with all business functions locally and globally to support our go-to-market outreach.
- Industry experience is preferred but not essential
- Fluent French and English is essential
Learn more about the LexisNexis Risk team and how we work here