Job Description
Regional Technical Manager - Subsidence & Surveying Division
Permanent, full-time
Home-based but travelling over the Manchester region involved
Up to £60,000
At least 3 years of subsidence experience are essential
Job purpose
To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).
To visit damaged properties and assess technical and insurance aspects required to resolve insurance claims and to reinstate damaged buildings. The role requires a willingness to travel within the UK and flexibility in working arrangements to meet business requirements.
To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
To liaise with clients, policyholders, local authorities, third parties, claims handlers and other work colleagues as required.
To maintain and update accurate records on the company claims management IT system.
To proactively work on own initiative and manage a portfolio of work within a regional area and assist in other areas as and when required.
The role will be home based and the employee will be required to maintain a suitable home office environment. There will be a requirement to attend local company offices from time to time. A company car will be provided and full driver’s license is required
Duties and responsibilities
- Training will be provided which will be specific and pertinent to the role but will require some knowledge, understanding and capability in the following areas:
- Identifying causes of damage and construction defects, assessing repair requirements, scheduling necessary building repair works.
- Investigation and resolution of subsidence and general perils insurance claims.
- Instruction of temporary or emergency works to make damaged buildings safe.
- Building pathology including asbestos and damp problems.
- Understanding of buildings insurance policies and insurance law
- Professional report writing and other general correspondence, including consultation reports.
- Specification of site investigations and interpretation of geotechnical reports.
- Building construction and foundation systems.
- Obtaining competitive tenders, tender assessment and recommendations.
- Local Authority Planning & Building Regulations.
- Health & Safety Legislation & CDM Regulations
- Party Wall etc Act.
- Administration of building contracts and related contract law.
- Project management of building works onsite, valuing and authorising contractual payments and agreeing variations.
- Experience of cost control and financial awareness.
- Computer Literate – particularly MS Office Package
Person specification/key skills:
- Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
- Enthusiastic
- Excellent communication skills and articulation
- Understanding and recognition of Customer Service and Quality
- Flexibility and adaptability
- The ability to work in a fast paced and changing environment
- Numeracy skills
- Reports and accountable to: Head of Subsidence and Surveying
- Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary
- The above information is not an exhaustive list and may change with the overall business objectives of the Company.
A bit about Davies:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our Values
- Dynamic: We adapt swiftly to change, always looking ahead.
- Innovative: Solution-focused, with an entrepreneurial mindset.
- Succeed together: We succeed together, valuing diverse perspectives.
- Connected: United under one mission, making a difference.
We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.