Job Description
Tech Troubleshooter: Be a Remote Support Hero at Schneider Electric Summary: Join Schneider Electric's Connected Services Hub and revolutionise customer support for our industry-leading EcoStruxure solutions. Use your technical expertise to troubleshoot issues remotely, helping customers across 20+ countries. Be a customer champion, resolving their technical challenges and maximising their satisfaction. This fast-paced, role offers continuous learning and a chance to make a real impact. What You'll Do: Become a Remote Support Rockstar: Analyze data, diagnose problems, and resolve technical issues for connected products – all remotely from our Warrington Hub! Empower Customers: Guide them through software installation, setup, and navigate them towards success with EcoStruxure. Collaborate for Success: Work with product experts and field service teams to ensure seamless customer experiences. Be a Data Detective: Analyze logs and alarms to pinpoint issues and prevent unnecessary on-site visits. Continuous Improvement Champion: Help us refine our processes and meet key service level agreements. The Knowledge Network: Share your expertise and learn from a global team passionate about innovation. You're a Perfect Fit If: You have a knack for solving technical puzzles and a passion for helping others. You're a tech enthusiast with an interest in the Internet of Things (IoT) and connected technologies. Excellent communication skills allow you to build rapport with customers via phone, chat, and email. You thrive in a fast-paced environment and enjoy working collaboratively. A background in IT, software, or technical support is a plus, but your eagerness to learn is key! At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. “We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.” What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. #LI-WM1