Job Description
Delivering exceptional guest service through attention to detail and communicating guest needs to hotel operational departments. To contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue through effective co-ordination of all incoming bedroom enquiries and spa enquiries delivered through all booking channels. Successful implementation and monitoring of all pricing and inventory strategies. to work 2 Saturdays per month and ensure bank holidays are covered on a rotational basis. Requirements To take, book and review all reservations including spa packages and ensuring special notes and requests are recorded accurately. Run daily arrival and reservation check reports. To demonstrate exceptional hotel and product knowledge and use this to effectively upsell products to all incoming reservations. To ensure all correspondence is answered, recorded and filed accurately as per the hotel standards. To effectively handle all incoming group bedroom enquiries. From initial enquiry, follow-up for conversion through to contracting and providing thorough communication to the wider hotel departments by way of function / group information sheets. To monitor all OTA sites daily for guest and OTA provider communication To identify all sales opportunities and effectively convert into bookings and future sales leads. To manage and balance room inventory daily to ensure a good range of bedroom availability on all dates to avoid lost / declined bookings. To work closely with Marketing, Reservations, Sales Office Managers, Director of Sales & Revenue Manager to implement promotions and packages through distribution channels; Website, OTA’s To ensure clear communications to the wider hotel team on any packages and offers available for guests to book. Conduct hotel show rounds for individuals and group reservations. Benefits Canteen Company pension Discounted or free food Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Bonus scheme