Job Description
Firmdale Hotels is a collection of award-winning boutique hotels known for their unique, stylish interiors and exceptional service. Located in prime areas of London and New York, our hotels are celebrated for their design, comfort, and warm hospitality. We are committed to creating memorable experiences for our guests and providing a supportive and enriching environment for our team members. We are seeking a passionate and experienced Restaurant Manager to lead our bustling team at Covent Garden Hotel. As a Restaurant Manager, you will play a crucial role in ensuring the seamless operation of our food and beverage outlets, delivering unparalleled service and exceeding guest expectations. Responsibilities: Direct the floor management of all Food & Beverage departments, ensuring smooth and efficient service. Conduct daily team briefings, providing updates on specials and essential information. Proactively engage with guests to ensure their satisfaction through regular check-backs. Deliver engaging training sessions to enhance service standards and product knowledge. Collaborate with the Head Chef on menu development and refinement. Work closely with the Bar Manager to curate wine and cocktail lists that complement our offerings. Mentor and develop departmental managers to foster their growth and success. Supervise the operations of the events department, ensuring seamless execution. Manage labour schedules and rosters efficiently to optimise productivity. Implement and supervise food safety and health & safety protocols. Prepare forecasts, analyse performance, and manage budgets for Food & Beverage departments. Develop and execute a promotional calendar to drive Food & Beverage sales. Utilise social media channels to enhance Food & Beverage sales opportunities. Monitor sales performance and uphold standards of upselling. Set monthly departmental objectives and benchmark progress. Oversee cash handling procedures and manage complaint resolution effectively. What you Need: Proven track record as a Restaurant Manager or Assistant Restaurant Manager in a luxury hotel or fine dining establishment. A keen eye for detail and a commitment to maintaining exceptional standards. Strong leadership and motivational skills to inspire and develop your team. Excellent communication skills and the ability to present yourself professionally. The drive to get things right the first time and handle challenges effectively. Previous experience with Micros is a plus. What We Offer: Competitive salary to be discussed at venue. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Generous 30% discount off food and drinks at our restaurants and bars Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade GM of the Year Finalist – Helle Jensen – Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.