Job Description
ABOUT THE JOB Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role bringsYou will support and develop your team to be proactive, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownershipRecruit, nurture and retain top talent whilst sharing a great amount of fun You’ll use customer feedback and insight to spot trends, challenge the way we work and find new ways to improve customer satisfaction and loyalty to grow our businessTechnology is evolving every day, so is TUI. By providing you with the best tools, your personality and experience will support you to coach, develop and performance-manage your team whilst setting high performance standards that drive engagementDrive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’ ABOUT YOU A proven passion for leading by example and delivering excellent customer serviceA confident and fun motivator with the drive to exceed targets and overcome challenges Skilled to coach, develop and performance manage a team to retain talentA fair and inclusive management style that understands our people are our most valuable asset An organised individual who takes pride in their work and responsibility of their own developmentConfident to balance accounts, comply with company policies and procedures and responsible for managing every aspect of your storeFlexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance ABOUT OUR OFFER Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonusHealth and Wellbeing support in five key areas – Financial, Health, Social, Community and CareerAn inclusive environment with a Culture of CareDisability Confident Investment in your development, starting with an interactive web based workbook alongside your store inductionPension scheme and life assurance We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit If you require any further information regarding this opportunity, please email