Job Description
Purpose of the role :The principal focus of thisrole is to lead and provide direct support to the wider retail teams, ensuringthat communication to stores is effective and consistent. Responsibilitiesinvolve working with the senior retail team to clarify strategy and objectivesand translate it into a clear and deliverable plan. The Retail OperationsManager will lead and motivate the team to deliver the plan, constantlyreviewing objectives to make sure they are delivered, with a strong successionplan in place.Responsibilities:Leading and facilitating RetailProjects, working in collaboration with key stakeholders across the business.Working closely with Customer Service teams to ensure all teams are aligned in delivering first-class customer proposition.Driving and maintaining strong working relationships with 3rd party providers. Facilitating communications between stores and Head Office departments to educate and empower Retail colleagues.Maintenance of Policies and Procedures, ensuring compliance across all sites.Ongoing troubleshooting within the Retail space, to address day-to-day challenges within store operations.Collaboration with Store Development Team to deliver new store openings, relocations and refits.Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.Design of Retail Training to support project delivery skills development within the Retail space.Management of outbound Retail Communications and Direction to Prime, Outlet and Concession stores.Other: Manage the Retail Operations AssistantAdhoc retail reportingInvolvement in producing processes and proceduresfor the retail storesDeal with escalation of customer complaints whereRetail relatedGeneral ad-hoc administration for the department toensure good orderEnsure Retail Ops Intranet & systems areup to dateSupport with store maintenance and new storeset-upKey Skills and ExperienceExperience working in a similar role in fashionretail Understands the importance confidentialityacross the businessThe ability to remain calm, composed andprofessional during challenging situationsAccuracy and high attention to detail Excellent communication and interpersonalskillsThe ability to interact with management and teammembers at all levels in the companyStrong Excel skills, ideally advanced levelGood presentation skillsGood communication skillsCommercially aware with interest in fashionretail industryAble to work both independently and within asmall teamAbility to manage workload and meet tightdeadlinesBe proactive and self-motivatedExperience in people managementExcellent organisational and problem solvingskillsBe flexible, enthusiastic and confidentWhat we can offer you:Staff DiscountUniform allowancePension schemeRefer a Friend schemeTraining and career developmentSupportive and rewarding culture