Job Description
Retail Service Managers - EdinburghCrossCountry are looking to recruit Retail Service Managers to join our busy team in Edinburgh.As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.You will receive an initial salary of £21,981 rising to £28,162 (based on a 38-hour week) once you have completed your training.Close date for applications is 25th June 2024.The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.What are the key ingredients for success in the job?FlexibilityThe job will require you to work early mornings or later into the evening and this will involve weekend working.Great communication skillsBeing able to talk to customers, sell additional products and handle difficult situations are all part of the job.StandardsMaintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.PersonalityWe don’t want robots, we do want personality and commitment to do a good job.Results focusedEnsuring you can hit your sales or service targets are vital and achieve your personal objectives.LocationLiving within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.To apply for this role, please submit your current CV by the close date of Tuesday 25th Junel 2024.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.