Job Description
A London-based travel goods brand is seeking a dynamic and experienced Luxury Store Manager.
You will be required to lead the retail team in delivering exceptional customer service and driving sales. The successful candidate will oversee the day-to-day operations of the store, ensuring smooth functioning and excellent customer experiences.
The brand stands for timeless design, understated confidence and the pursuit of quality. Spanning luggage to leather bags and smaller accessories, the collection is an ode to travelling smart and in style.
Responsibilities:
- Manage the overall operation of the store, including sales, customer service, and staff management
- Develop and implement strategies to achieve sales targets and increase profitability
- Recruit, train, and supervise store staff to deliver outstanding service
- Monitor inventory levels and ensure stock availability
- Handle administrative tasks such as scheduling, payroll, and reporting
- Uphold store standards for visual merchandising and cleanliness
- Resolve customer complaints or issues in a professional manner
Our ideal candidate has proven experience in luxury retail management with a strong track record of achieving sales targets and driving revenue. Excellent organisational skills with the ability to multitask and prioritise effectively is essential. Your team management skills enable you to motivate, lead and inspire a diverse team.
Proficiency in managing administrative tasks efficiently as well as effective time management is crucial. Bilingual or multilingual abilities would be advantageous for effective communication with a diverse customer base.