Job Description
Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Supervising stock processes and procedures, maintaining the retail stock and financial systems.
- Highlighting key issues, processing stock transactions such as transfers, wastage and receipts.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge.
- Working with your team to maintain the cleanliness and upkeep of your department.
- You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
- Some key holder responsibilities may be required.
Who we are looking for
- You have a passion for delivering great customer service, serving everyone with a smile.
- Experience within a customer facing role, as well as supervisory experience.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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