Job Description
Every great story has a new beginning, and yours starts here.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Job
Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and lead the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.
What’s in it for you?
- £14.00 per hour
- 25 days holiday (pro rata)
- GymPass
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes
The Daily
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.
The Essentials
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Overview
Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has a half a million square feet of stage space, a back-lot tank, one of the largest heated underwater filming tanks in Europe and a 100 acre back-lot. It also owns Set-Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its calibre to be operated in the UK. On site at WBSL, is Warner Bros. Studio Tour London – The Making of Harry Potter (the Tour) is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 13 million visitors since opening in 2012 and features three retail stores with merchandise celebrating theHarry Potter film series.
In December 2018, WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station and Heathrow.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.