Job Description
Role:
The Retail trainer will be responsible for retail training in all Sarah Chapman accounts, in the UK and Ireland for the Skinesis product range. You will establish Sarah Chapman as a leading expert in the world of luxury skincare and the go to brand for skin care solutions.
You will report directly into the Senior Commercial Manager and will work alongside the Sales Team to support in stores. 80% of your time will be focused on training in stores, on the shop floor and classroom setting, and 20% of your time will be selling on the shop floor and hosting events. You will work directly with our retail partners sales and events teams where relevant to provide sales and event support and selling days in stores.
The role will require daily travel to our partner retail stores. Some overnight stays and longer travel journeys will be required when necessary.
You will support the business through providing retail sales support alongside motivating the retail sales teams to sell the Sarah Chapman products and push new product launches. You will support the retail partners with events, looking for ways to be creative and imaginative in order to drive retail sales whilst upholding the brand standards.
Overall Structure:
20% of your time organising Event and booking yourself in for retail training and selling days to support key retail partners.
Daily training across Space NK, Harrods, JLP and Selfridges
Training Responsibilities
You will spend 80% of your time in-store carrying out on the shop floor brand training for new starters, new launches etc.
You will set incentives per store group to help drive sales from your training visits.
You will check in with the beauty teams in-store from various retailers to see if they have completed their online education modules.
Support the education team with training videos for retailer teams.
Development:
You will be trained in the Sarah Chapman Retail Facial (shop floor) to be used as part of planned events or to facilitate a sales opportunity.
You will receive up-to-date product training of any new launches from the Head of Global Education.
Relationships:
- Build excellent working relationships with all staff
- Work side-by-side with teams in-store, lead by example and encourage passion for the brand and products
- Encourage proactive relationships with competitor brand ambassadors
- Keep your line manager up to date with any store news/activities
Appearance:
- Your image must be kept to a luxury standard reflecting the Sarah Chapman image
- At retail partners you must adhere to the dress code in store or reflecting the Sarah Chapman image
- At events you must wear a suit/uniform in-line with the Sarah Chapman brand colours
- Your suit/ uniform should be smart, flattering and in good condition and repair
Requirements:
A character match with our core values of; Integrity, Resilience, Commitment and Innovation
Exemplary communication skills, with the ability to communicate with our retail partners and customers, easily and effectively
A strong passion for the beauty industry, with a keen interest in skincare
A ‘customer first’ attitude and approach to working
Strong organisational and planning skills
Commercial Awareness
Tenacious and self-motivated with a ‘can do’ attitude
Results orientated and proactive in problem-solving