Job Description
Are you excited by a career in the Travel Industry?Are you motivated by delivering exceptional customer service?Are you passionate about travel?Do you embrace change and thrive on new challenges?Are you a people person?Are you ready to go above and beyond to improve the customer experience?Are you a team player?If you have always contemplated a career in the travel industry, then we want to hear from you!Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast.Our mission is to be a world class provider of travel products and services.Our staff are our biggest asset, we recruit at all levels to ensure that we have the right mix of talent and experience. Our Travel Academy offers different pathways from Travel consultant apprenticeships to bespoke training matched to your own individual experience and training needs.The Academy can provide bespoke training to those who already have transferable skills into the industry such as experience in a retail, sales, or a customer service environment. The training programme will be delivered over 12 weeks with different ways of learning to keep it fun and engaging whilst settling into the life of a Travel Agent. We are passionate about personal growth and offer full support throughout the training period.The travel industry is ever-changing and for that reason, no two days are alike. The world is a vast place and there is a lot to learn. We are looking for candidates with a thirst for knowledge and learning. It is an industry that you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be. So, whether you’re looking for your first role within the travel sector or you already have some experience, we are certain that Fred. Olsen Travel will be a great company for you to join.We are looking for someone to join our fantastic existing team in Bury St Edmunds. We are welcoming both full and part time applications, please state your preference in your application.Reporting to the Branch Manager, your duties will include liaising with customers in branch and via telephone in regards to queries and bookings, meeting branch and individual sales targets, offering the customer a high level of customer care and adhering to service standards. Contributing to team’s discussions and presenting new ideas to improve sales, also to assist with arranging events and customer evenings and general office administration.As the successful candidate you will help generate sales of all Retail Travel products to our ever-growing list of clients, providing a specialised travel service that’s tailor made to customer requirements in line with our mission statement, and values.Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Please see attached to this advert a detailed job description and our Company benefits on offer.