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Job Description
Robotics Field Service Technician
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This position reports to
Field Service Manager
Your role and responsibilities
• This Robotics Field Service Engineer will work with our customers in the Southeast region of the US supporting on-call emergency repairs of ABB Robotic system equipment in the field • Provide system integration support of ABB robots to designated build shops as well as the end users • Perform robot program changes such as logic, software and path alterations through either offline or online methodology • Provide robot specific or systems training in an informal environment to customers as required • Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships, be proactive to support customer needs with a strong initiative in continued education during slow periods • Capable of traveling on short notice and handle rigors of air travel, thinking analytically, working autonomously, and making sound judgments • Communicate areas for additional Robotic and system opportunities to the appropriate ABB department
Qualifications for the role
Benefits
More about us
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This position reports to
Field Service Manager
Your role and responsibilities
• This Robotics Field Service Engineer will work with our customers in the Southeast region of the US supporting on-call emergency repairs of ABB Robotic system equipment in the field • Provide system integration support of ABB robots to designated build shops as well as the end users • Perform robot program changes such as logic, software and path alterations through either offline or online methodology • Provide robot specific or systems training in an informal environment to customers as required • Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships, be proactive to support customer needs with a strong initiative in continued education during slow periods • Capable of traveling on short notice and handle rigors of air travel, thinking analytically, working autonomously, and making sound judgments • Communicate areas for additional Robotic and system opportunities to the appropriate ABB department
Qualifications for the role
- HS/GED +5 years of mechanical, electrical, robotic, controls or engineering experience OR associate degree in a technical field +3 years of mechanical, electrical, robotic, controls or engineering experience OR Bachelor's Degree +1 year of mechanical, electrical, robotic, controls or engineering experience
- Mechanical aptitude for performing any mechanical component repair or replacement, with excellent verbal and written communication skills
- Knowledge of PLC communications and other robotic peripheral equipment and the ability to read and understand Electrical drawings
- Computer skills (MS Word, Excel, PowerPoint, Teams, Windows)
- Strong desire to travel (85%)
- Ability to communicate with customers (External & internal) in high pressure situations and maintain strong customer relationships
- Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan
More about us
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.