Job Description
The Role
We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
Your Responsibilities
- Work together with your store team to “wow” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Share of profit bonus scheme
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
You're up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.
Get to Know us!
We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In 7 years, we’ve opened over 170 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We've rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we aren't stopping there...
Floors are what get us out of bed in the morning and putting a smile on our customers face is our daily motivation. We deliver incredible service for anybody, any house, and any budget.
Our (not-so-secret) secret to our success is our people. We aren't just a company; we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.