Job Description
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?
As part of the Aimbridge team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- 28 days holidays on pro rata basis including bank holidays
- Paid breaks
- flexible working opportunities
- Starting salary above National mininum wage
A day in the life of…
As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.
Based in the Holiday Inn Express London Excel you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Background / Experince
Essential:
- Basic numeracy and literacy skills
- Willingness to learn about computer technology
- Willingness to learn sales techniques
Desirable:
- Sales experience
- Groups and reservations experience
- Experience of other hotel booking system GDS or equivalent
- UK citizen or valid work permit
- Knowledge of OPERA
You should be able to work Collaboratively, be result driven, be Brand Hearted with ability to think aheadand anticipate customer and market needs and be able to sell the Aimbridge and IHG Hotels group products and services using up-selling and suggestive selling techniques
At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.