Job Description
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At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.
The world needs more Intrepid people:
Are you a travel enthusiast with a knack for exceptional customer service? Do you crave a dynamic role where you can turn wanderlust into reality for others? Intrepid Travel, a world leading provider of sustainable adventure travel, seeks a passionate Sales Consultant to join our dynamic team!
In this fast-paced role, you'll be the first point of contact for adventure seekers across the globe, crafting unforgettable travel experiences through Intrepid's diverse range of tours. You'll leverage your knowledge of travel trends and sales strategies to guide customers and exceed sales targets, while providing exceptional service through phone, email, social media, and live chat.
This is your chance to combine your passion for travel with your customer service expertise. We're looking for someone who thrives in a multi-tasking environment, possesses excellent IT skills, navigating our travel booking systems with accuracy. A hunger for learning and a drive to succeed are essential, as your performance will be directly linked to commission structures and industry-standard KPIs.
Some of the experience you’ll bring with you may include:
- Experience working in a sales position.
- Excellent customer service experience, via telephone, email and/or live chat.
- Completed travel industry course and/or experience within the travel industry.
- Personal and/or professional travel experience to Intrepid destinations.
- Confident IT skills, including the use of travel booking systems and CRM system, preferably Salesforce.
This is a full-time, permanent position operating on a hybrid basis where 2-3 days per week is required in our office in Brixton, London. Please note, during initial training/onboarding you will be required in office during the week.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require reasonable adjustment to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the adjustments you need, we will then be in touch to support your application.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
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