Job Description
About NETSCOUT Systems, Inc.:
NETSCOUTSYSTEMS, INC. (NASDAQ:NTCT) is a market leader in real-time performance management and cybersecurity solutions for today’s most demanding carrier, enterprise, and government networks. We provide real-time, pervasive visibility and insights customers need to accelerate and secure their digital transformation.
Our mission is protecting the world’s essential organizations from the risks of disruption, allowing them to solve their most challenging network performance and security problems, ensuring the connected world runs safely and smoothly. The connected world is only as strong as the people who protect it. As Guardians of the Connect World, we are an elite force of trailblazers, innovators, and problem solvers who take on the responsibility of tackling the world’s most pressing network challenges.
Headquartered in Westford, Massachusetts, NETSCOUT has approximately 2,300 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers. We’re looking for exceptional talent to join our team and help change the world.
Position Summary:
The Sales Operations Analyst is a centralized resource to help maintain accuracy in the Salesforce.com tool, lead user adoption, and assist leadership with actionable analytics. This role is accountable for ownership of the Salesforce.com tool which consists of; user management, data quality, daily user support, project/enhancement management, ongoing training, management of system security and many ad hoc functions.
Essential Duties and Responsibilities:
Data Integrity and Management:
- Maintain the integrity and accuracy of data in Salesforce.com, including:
- Customer Master Data Quality
- Product Integrity
- Duplicate Record Management
- Opportunity Quality Control
- Reporting
- User Management
- Support Controls for Integrations with Oracle
Daily User Support:
- Manage the central support mailbox for over 650 users.
- Escalate issues to the Sales Automation Manager when necessary.
- Provide training for all new hires.
Project/Enhancement Management:
- Gather and Analyze Business Requirements from various cross-functional groups
- Work with Manager to formulate systematic solution
- Work cross functionally to drive operational solutions
- Clearly communicate requirements to IT developers and thoroughly test solution in Sandbox environment
- Create detailed “How To” documentation and train sales users on new functionality to gain user adoption
- Proactively look for areas of process improvement
Lead Management:
- Assist the Marketing team with lead routing and visibility issues.
- Prepare annual lead routing rules based on the Fiscal Year Sales Organization setup.
Basic Qualifications/Skills:
- Bachelor’s degree in business, Finance, or a related field is required.
- Minimum of 3-5 years of experience working in sales analytics or sales operations.
- At least 2 years of Salesforce.com experience is required.
- Finance experience is a plus.
- Quick learner with excellent computer application skills and the ability to learn and apply new applications.
- Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines.
- Strives and drives for results with a strong desire to contribute.
- Strong interpersonal and communication skills, both oral and written.
Preferred Qualifications/Skills:
- Salesforce.com certification is preferred.
Additional Information:
The people behind our products are responsible for our company's success, and we take your career ambitions seriously.
NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.
NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.