Job Description
Job Description
Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team.
About the Role
You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telephone, email, post and webchat. The savings customer services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.
Key Responsibilities
- Provide exceptional customer service and driving good customer outcomes to our savers and prospective savers via telephone, email, secure message and webchat.
- Continually develop your knowledge on the client's savings products and services so that you can assist savers with their queries.
- Ensure all customer information and systems are accurate and kept up to date.
- Escalate any issues and share savers feedback which could help improve our client's service to the Savings Customer Services Manager.
- Document details of calls and correspondence on the savers system record. Help achieve the team’s customer service satisfaction performance e.g. NPS, surveys, customer reviews.
- Treat customers fairly in all that you do.
- Ensure that all savings team procedures are followed and adhered to
Skills /Experience needed
- 3 years + customer services experience, preferably in a financial services environment.
- Anti-money laundering and know your customer regulations.
- A passion for delivering outstanding customer service.
- Desire to continually develop and improve.
- Reliable, honest and can contribute to create a thriving culture
- Experience of working within a savings team within a bank , building society or financial services company would be desirable
Please apply to find out more.
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