Job Description
Our Professional Services organization is growing and we are looking for a Scale Delivery Manager to join our team. In this role, you will play a key role in driving monday.com service delivery arm at scale. You’ll be responsible for ensuring that our regional service partners deliver high-quality services to our clients and ensure the customer's success. You will foster relationships with the partner's delivery teams, including, implementation consultants, business analysts, developers, and other delivery functions.
As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diveresed and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.
To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor. You should also be able to effectively communicate with clients and partners to ensure that projects are delivered on time and maintain the highest standards.
If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.
#li-hybrid
About The Role
Our Professional Services organization is growing and we are looking for a Scale Delivery Manager to join our team. In this role, you will play a key role in driving monday.com service delivery arm at scale. You’ll be responsible for ensuring that our regional service partners deliver high-quality services to our clients and ensure the customer's success. You will foster relationships with the partner's delivery teams, including, implementation consultants, business analysts, developers, and other delivery functions.
As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diveresed and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.
To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor. You should also be able to effectively communicate with clients and partners to ensure that projects are delivered on time and maintain the highest standards.
If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.
#li-hybrid
- Ownership for end-to-end PS projects by partners while collaborating with monday.com’s client-facing teams and partners.
- Ensuring high quality and smooth project delivery in scale by implementing monday.com best practices and project methodologies.
- Building and maintaining relationships with monday.com delivery partners to ensure successful deliveries.
- Build and design complex and customized technical solutions for monday customers' specific needs.
- Tracking and monitoring our PS activities at scale while collecting valuable data to make data-driven decisions.
- Train and enable new service partners, and maintain a strong Center of Excellence (CoE) for existing service delivery partners
- Delivering technical workshops to our partners.
- Being an escalation point for partners and their clients throughout the PS project delivery process
Your Experience & Skills
- London based role. Hybrid 3 days a week from the office- not a remote role
- 3+ Years as a Professional Services consultant / technical project manager in a global company with cloud-based products.
- Delivering complex professional services solutions in high quality, both internally and externally (via partners).
- Project management skills and experience with PS lifecycle methodologies for technical and non-technical projects
- Experience with PS project scoping and estimations
- Proven experience in delivering technical training and workshops with excellent feedback.
- Experience in partnerships and working with service partners - an advantage
- Excellent English, Excellent interpersonal, very customer-centric, Can do Approach, Works well under pressure.
If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at: jobs@monday.com
We believe in equal opportunity.
monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.
monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.