Job Description
Position Overview
The Scheduling Administrator’s is responsible for the support and administration tasks conducted by the Verification Scheduling Team.
The Verification Scheduling team sits at the intersection of the Technical Delivery and Sales Team; a role which directly impacts the success of individual projects and long term satisfaction of our clients and vendors.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
About Escode
Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.
As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.
Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.
Role Responsibilities
- Creating and distributing Verification scheduling emails to all parties, as efficiently as possible.
- Liaising with external ISV’s to ensure deposits for selected exercises are to be provided on time.
- Responding to queries and resolving issues that arise, quickly and courteously.
- Coordinating with the broader Scheduling Team to ensure efforts are in sync
- Proactively identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery leadership.
- Contributing to additional tasks and ad-hoc requests within with Verification Scheduling Team or on other special projects.
- Ensure all activities are carried out within the agreed departmental SLAs.
Knowledge
- Following training, a Scheduling Administrator will be expected to possess:
- An understanding of all parties involved in the Verification process and the differing roles they have.
- A basic understanding of the importance of Verification in a software Escrow agreement.
- A basic understanding of the varying types of Verifications available and the impact on scheduling.
- An excellent understanding of the importance of sending Verification Scheduling Mails accurately and efficiently.
- An excellent understanding of the potential impact of late or miscommunication to external parties.
- Familiarity with software tools and reporting services required to carry out the role proficiently.
Essential Skills
- Good interpersonal and communication skills in both written and verbal forms.
- Excellent administration, organizational and multi-tasking skills
- Experience in MS Office.
- Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
- Strong teamwork and collaboration abilities
Expected Behaviours
- A very high-level of accuracy and attention to detail
- Conducts themselves ethically and professionally at all times.
- Self-motivated and enthusiastic.
- Strong business work ethic and time management skills.
- Able to use initiative as well as work effectively as part of a team.
- Able to assess various priorities and establish the logical order tasks should be carried out in.
- Has a positive and approachable manner
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.