Job Description
Second Line IT Engineer
Location: Cambridge - Hybrid
Salary: £29,000 per annum
Second line IT engineer - Role Overview:
They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive, engaging work environment.
About the Company:
The client is a UK and wide group of ICT (Information & Communications Technology) experts enabling organizations to work smarter through technology. With over 150 experienced staff members across multiple locations, they specialize in delivering best guidance, best technology, & best support. Their end-to-end independent technology consultancy helps organizations understand and derive real value from their technology systems and investments.
Second line IT engineer - Principal Duties:
• Provide technical support and maintenance for user-based IT hardware and software.
• Conduct full diagnostics with end users to enable ticket resolution.
• Regular maintenance and patching of infrastructure, endpoints, and servers.
• Escalate calls when necessary and ensure appropriate teams are aware.
• Conduct onsite customer visits as required.
• Demonstrate a customer-first approach to support.
• Communicate confidently and professionally with customers at all levels.
• Prioritize tasks effectively and manage workload efficiently.
• Research and learn new technologies/solutions under pressure.
• Share knowledge and contribute as a strong team player.
Second line IT engineer - Requirements:
• GCSE or equivalent preferred.
• 1 year of experience in IT support and customer service preferred.
• Exposure to technologies including:
○ Windows Server (2012 Onwards)
○ Microsoft Azure (Maintenance, configuration, and monitoring)
○ Microsoft Exchange (Beneficial)
○ Microsoft Office 365 (Maintenance & Configuration)
○ Windows OS 7, 8 & 10
○ Active Directory & Azure AD
○ Apple Mac (Advantageous)
○ DNS, DHCP, Group Policy
○ Backup – Veeam Configure, Maintain, troubleshoot
Networking, switches, subnets, LAN, WAN, DNS