Job Description
Location:London (hybrid)
Please make sure you read the following details carefully before making any applications.
About the role
As a Senior Account Director, in our HiveClient Servicesteam, you will drive the success of your accounts by leading agency teams to deliver excellence for your clients/their brands in an efficient, timely and profitable way. You will build sustainable and lasting client relationships, partnering with them to understand their needs, providing proactive, valued strategic direction and counsel, and through driving new business opportunities.
About Fishawack Health
Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.
The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,500+ healthcare experts combine their knowledge and expertise across our 4 core disciplines — Consulting; Medical; Policy, Access, Value, Evidence; and Marketing.
Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.
We live and breathe our five values in everything we do:We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey.At Fishawack Health, we imagine a healthier world and build the connections to make it happen.
What you'll do:
Team/People Development
- Work with your BUD/Director/MD, identifying recruitment needs and taking the lead in reviewing CVs and conducting first round interviews at AE/AM level
- Empowers and provides guidance to the team in order to direct campaigns, and where relevant, entire areas of accounts
- Supervises the team and direct reports’ skills to help ensure clear and concise business correspondence
- Takes part in the development, training, and motivation of team
- Proactively identifies training needs of the team, and shares these with the management team
- Supports the management team in initiating and running relevant training sessions, for account handling, and across the agency
Leadership
- Takes a leadership role with agency brand team by supervising the development, execution, and production of all tactical programs from start to finish
- Supervises the team and advises on decisions, challenges, and issues
- Works between departments, ensuring culture is maintained, and implementation is assured
- Helps to monitor workflow and alerts BUD/Director/MD of any short or long term needs to ensure smooth workflow
- Briefs and supervises creative development, is capable of assessment and presentation across all channels
- Collaborates and utilises agency resources to ensure optimum product is developed
- Champions organic growth, taking responsibility for client development plans, identifying new business opportunities, and delivering successful proposals
- Can confidently lead an RFI/RFP and demonstrates the ability to guide a pitch team to deliver against a new business opportunity
- Understands the multidisciplinary approach to client service, and can instil this mindset in the teams around them
Client Management
- Strives to develop breadth and depth in client company relationships
- Is able to consistently add value to the client relationship strategically, tactically, and in terms of general management
- Takes ownership of problems and proactively identifies solutions
- Delivers long term valued brand relationships to the client and the agency
- Works with the whole brand team to develop and deliver against strategies which suit the nature, requirements, and opportunities of each account
Strategic Direction
- Understands the client dynamics, strategies, objectives, and drivers
- Works closely with the BUD/Director/MD and strategy team to provide strategic counsel to all clients, based on strong understanding of their business
- Develops and delivers strategic proposals and presentations; provides constructive evaluation and offers appropriate direction and guidance to client’s strategic documents, such as brand plans
- Spots new opportunities/unmet needs within the existing business and supports the identification of brand-new business
Team Management/Communication
- Takes a leadership role on the implementation of a campaign, suite of materials or specific area of an account
- Utilises strategic thinking skills to enhance deliverables and to spot and convert opportunities
- Coaches the team to understand the importance of clear financial management with the client, invoicing, reconciling, and revising budgets based on the scope of the workstreams
- Guides team on the legislative and regulatory processes
- Seeks to help improve agency processes to be more efficient
Financial/Commercial
- Works with the BUD/Director/MD to build a pipeline of future projects within each brand to ensure revenue target is achieved or exceeded
- Produces account wide forecasts
- Supports the delivery of revenue within an acceptable profit margin in line with forecasts
- Supports the delivery of annual new business and organic growth targets specific to their account
- Negotiates competitive and beneficial budgets with clients and procurement teams
About you
- Extensive experience in a client management role within a healthcare communications agency setting
- Experience driving and leading multidisciplinary teams
- Articulate and well accustomed to a client-facing role
- Knowledge of pharmaceutical sector regulations and guidelines
- Clear communicator, honest and fair with colleagues
What we can offer
Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
Reasonable adjustments
Fishawack Health is an equal opportunities employer and place where everyone is welcome. We believe success lies in our differences and only by embracing these differences can we build a healthier world together. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
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