Job Description
Job DescriptionReporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of CML Fulfilment and Logistics key accounts.Working hours: Monday to Friday, 09.00-17.00Some travel will be required to our CML site in Telford and Customer meetings.Key Duties of a Senior Account Manager: Managing the commercial relationship and development of specific key clients within the CML network, in order to retain and develop our existing customer base. Draft and agree Joint Business Plans with clients, drive activity and monitor performance on an on-going basis.Develop the communication channels with existing clients, to ensure that queries are dealt with by the right department, in a timely and accurate manner.Build and maintain strong internal relationship with all CML departments to efficiently deal with customer queries and effectively oversee implementation of client account strategies.Support the Head of Commercial in contract negotiations and tenders ensuring that both operational needs and costs are met and the Client needs and expectations are supported.Ensure the delivery of financial KPIs in relation to volume, sales, and profit through a joint company and client business plan and collaborative forecasting.Working with the Platform Manager to maintain the New Business Pipeline to outline new opportunities and attract new business.Support and mentor the development of the CML Commercial team through collaboration, demonstrating best practise, and promoting a team ethos with demonstrable leadership qualities.Possess high levels of commercial awareness and an eagle eye to spot and maximise commercial opportunities and ‘lock the customer’ into CML.QualificationsPrevious experience within a similar commercial role Knowledge of the food industry is desirable Highly organised, efficient and able to work effectively under pressureAble to work using your own initiative at a senior level and as part of a teamProfessional, approachable and helpful when communicating with clients and colleagues.A brilliant Relationship Builder who can represent CML to all Clients effectively.Efficient time management in order to meet tight deadlinesExcellent communication skillsAnalytical and StrategicExcellent PowerPoint and Excel skillsStrong IT and numerical literacy Additional InformationAs part of our drive to make CML a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:Annual Leave - Competitive holiday entitlement of 25 days plus the bank holidays Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus schemePrivate Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via BupaCar AllowancePension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 8% employerLife Assurance - x4 your annual salaryWellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!