Job Description
Job Description
Job Description
E-Commerce Account Strategist
Tom&Co, London
Looking for a new opportunity? We are on the lookout for a superstar E-Commerce Account Strategist to join our fast-growing agency. If you have proven E-commerce strategy experience and relationship management skills we want to hear from you!
Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, Agent Provocateur with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity.
We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit.
SUMMARY OF ROLE
Reporting to the Head of Strategy & Growth, you will work across our portfolio to understand and enable client growth goals. As one of two Account Strategists, you will scope and propose strategy & vision roadmaps focused on tangible performance and growth metrics.
You will work closely with the client account manager, project managers and delivery teams to ensure strategy is at the heart of the client relationship with the agency and that workstreams are prioritised in line with growth objectives.
WHO YOU ARE
A “strategy first” commercial and performance-driven consultant, you will be an experienced E-Commerce professional well versed in the digital disciplines that combine to create a successful DTC E-Comm environment. As well as understanding and adopting these digital skills, you will be a sophisticated and accomplished relationship manager able to engage and impress clients at senior leadership level.
A strong team player you will operate agency-wide to coordinate strategic services and technical solutions to optimise your portfolio.
RESPONSIBILITIES
- Strategy Roadmap creation & management
- Audit based insight gathering and plan creation
- Liasing with client account manager, delivery project manager and growth services team
- Regular client communication, reporting & strategy collaboration at all stakeholder levels
- Working within the sales team to upsell strategy services to other clients within the portfolio
SKILLS AND EXPERIENCE
- Hands on experience of managing DTC E-Commerce websites and digital marketing solutions
- Outstanding client communication skills (verbal and presentation)
- Excellent Strategic and analytical approach and experience
- Ability to juggle multiple clients roadmaps at both high and detail level
- Autonomous time management
- Previous solution sales experience (min 3-5 years)
Location
The Tom&Co nerve centre is located at our trendy office near Tower Bridge. Office-based two days per week (Tue & Thur) though flexible as needed for client meetings in addition to that.
WHAT’S IN IT FOR YOU?
You will be part of an ambitious agency, experiencing rapid growth. You will be working for the likes of Oliver Bonas, Topps Tiles, Agent Provocateur and lots of other exciting brands. This is a great opportunity where you can progress alongside the company and work closely with the directors.
We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We have frequent team lunches, breakfasts and quarterly social outings. Tom&Co comprises teams that are cross-channel, so our exciting exchange program allows members of our UK and Poland team to head on holiday to a destination of your choice together.
You will be joining a welcoming, friendly team, with a good sense of humour. You will have a 24 days of holiday, and bank holidays on top, and we even give you your birthday off to celebrate in style. What’s more, we offer flexible working hours and even a ‘Work from anywhere’ scheme that allows you the flexibility to work from abroad for up to four weeks per year.
OH AND ONE LAST THING…
We are committed to diversity within our team and encourage and support female, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.