Job Description
Salary: £41,000 (OTE of £70-80k, based on one million pounds of revenue)
Discover a fulfilling role as a Sales Administrator with Keith Prowse, where you'll play a dynamic role taking centre stage, providing invaluable support to our Key Account team across a spectrum of administrative functions.
Your daily interactions with hospitality bookers will be the heartbeat of our operations, as you play a pivotal role in not only maintaining but elevating these key relationships. Your commitment to delivering unparalleled customer service will be the secret ingredient that distinguishes Keith Prowse as the go-to choice for premium hospitality experiences.
If you're ready to bring your administrative prowess to a team that thrives on excellence, innovation, and client satisfaction, seize this opportunity to be a crucial part of our success story. Join us at Keith Prowse and be instrumental in shaping unforgettable moments for our clients.
You'll be:
Supporting Account Managers with Flair:
- Swiftly managing messages and forwarding crucial information to the relevant stakeholders.
- Skillfully registering customers through both phone and email interactions.
- Maintaining meticulous and detailed client records within our advanced CRM system.
- Efficiently inputting bookings into customer reservation systems to streamline the process.
- Crafting insightful customer reports that provide valuable insights.
- Taking ownership of the invoice process, ensuring smooth financial transactions.
- Regularly updating and enhancing our sales tools to keep our team at the forefront of efficiency.
Elevating Customer Experience with the Event & Commercial Teams:
- Post-sale and pre-event liaison, covering itineraries, menus, FAQs, and more.
- Ensuring accuracy in content on our customers' websites for a seamless online experience.
Mastering Facilities Management with Finesse:
- Creating and publishing events on reservation systems for optimal visibility.
- Diligently updating sales reports to keep everyone in the loop.
- Handling inquiries and efficiently distributing event information.
- Processing new bookings, amendments, and cancellations with precision.
- Distributing e-tickets via The O2 ticketing platform for seamless access.
- Managing all event catering requirements to guarantee a delightful experience.
- Coordinating Last-Minute Ticket Offers for suite holders, including pricing, client liaisons, and bookings processing.
- Crafting and editing pre-event communications to build anticipation.
- Actively participating in tastings and shaping catering offerings for suite holders.
You'll have:
- Proficiency in Microsoft Office tools, including Word and Excel.
- Exceptional communication skills and an unwavering attention to detail.
- Previous administration experience that showcases your organisational prowess.
You’ll receive:
- Learning and development opportunities for growth within the business and wider Compass Group.
- Free meals twice a week, breakfast items, fresh fruit / tea & coffee.
- Holiday starts at 23 days (+bank holiday rising to 25 days), birthday off on us, plus holiday buy back scheme to purchase up to an additional 10 days of annual leave.
- Access to Medicash private medical insurance individual + up to 4 dependents.
- Aviva Digicare Workplace access for you and spouse - including an annual health check.
- Internal reward and recognition scheme.
- Perks at Work platform with 1000’s of discounts - up to 50% off cinema tickets and employee only discounts.
- Corporate gym membership with 30% off monthly price (Virgin Active Twickenham)
- Flexi working allowing you to manage your own hours, alongside hybrid working.